DUTIES AND RESPONSIBILITIES:

• Provide high-quality support to app developers using the client’s platform (email & chat).

• Handle escalations and appeals related to actions taken on developers’ apps.

• Simplify complex technical issues and communicate them clearly in writing.

• Conduct detailed research and maintain accurate documentation.

• Assist in maintaining and curating app store data and policies.

• Ensure developers receive timely, empathetic, and policy-aligned guidance.

  
  

REQUIREMENTS:

• Native or fluent in Turkish (oral and written).

• Intermediate level of English (B2).

• Excellent communication and interpersonal skills (both oral and written).

• Comfort with multitasking and technical issue resolution.

• Attention to detail and experience with customer-facing platforms is a plus.

OFFER:

• Competitive salary and allowances.

• Health insurance from the first day of employment.

• Accommodation is provided in shared apartments.

• Annual flight covered by the employer to the country of origin.

• Access to cafeteria facilities and a supportive, multicultural work environment.