DUTIES AND RESPONSIBILITIES:

• Handle customer interactions via phone, email, live chat, and social media.

• Assist with general inquiries, product/service questions, and basic technical issues.

• Escalate unresolved or complex issues to appropriate internal teams.

• Manage personal queue of tickets and prioritize tasks effectively.

REQUIREMENTS:

• Native or fluent in Italian (oral and written).

• Intermediate to advanced level of English (B2-C1).

• Excellent communication skills across channels (phone, email, chat, social media).

• Ability to troubleshoot common technical issues with guidance.

• Organized, detail-oriented, and able to multitask.

OFFER:

• Competitive salary and performance-based bonuses.

• Health insurance from the first day of employment.

• Accommodation provided in shared apartments.

• Flight covered by company after 6 months

• Access to cafeteria facilities and a supportive, multicultural work environment.