DUTIES AND RESPONSIBILITIES:

• Set and manage expectations by providing clear and accurate product and service information.

• Organize, update, and maintain documentation and customer records.

• Communicate with customers via digital channels (email, chat, etc.) to provide details, process requests, resolve concerns, and collect information.

REQUIREMENTS:

• Native or fluent in Italian (oral and written).

• Intermediate to advanced level of English (B2-C1).

• Strong written and verbal communication skills across multiple platforms.

• Ability to handle technical inquiries and troubleshoot issues with guidance.

• Well-organized, detail-focused, and able to multitask.

OFFER:

• Competitive salary and performance-based bonuses.

• Health insurance from the first day of employment.

• Accommodation provided in shared apartments.

• Flight covered by company after 6 months

• Access to cafeteria facilities and a supportive, multicultural work environment.