• Act as an Implementation Consultant for various software solutions, expertly guiding new clients through a smooth onboarding and post-onboarding process.

• Engage in Face-to-face customer meetings in order to promote the adoption and ongoing engagement with various IT solutions.

• Maintain a deep understanding of a variety of products and advise clients on the best practices and optimization strategies

• Track key customer lifecycle milestones, from onboarding to license activation, ensuring user engagement and goal achievement.

• Accurately record client interactions and activities in CRM systems.

• Support clients with effectively triaging and resolving troubleshooting tickets.

• Working Hours: Monday – Friday, 10AM - 7PM

• Hybrid role (Mon,Tue - office visits)

What We're Looking For:

• Fluent in English and Polish - both written and verbal.

• Exceptional communication and teamwork skills.

• Confidence in engaging clients during face-to-face virtual interactions.

• Experience in customer support or client-facing roles would be considered as an advantage.

• A proactive, problem-solving mindset focused on customer satisfaction.

• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel).

• Ability to prioritize tasks, manage time effectively, and work independently under deadlines.

What We Offer:

• Monthly transportation and internet allowance.

• Quarterly performance-based bonuses.

• Comprehensive medical plan, including health and dental care, fully covered by the employer.

• Life insurance coverage.

• Multisport card.