DUTIES AND RESPONSIBILITIES:

• Communicate with customers via phone, chat, and email

• Handle and follow up on cases to ensure timely resolution

• Provide high-quality support while representing a global brand

• Troubleshoot issues related to mobile devices (phones, tablets, etc.)

• Assist customers with account access, security, and password management

• Coordinate repairs for hardware-related issues

• Escalate complex cases to second-level support teams

• Maintain high levels of customer satisfaction

REQUIREMENTS:

• Fluency in Czech

• Advanced level of English

• Strong communication and problem-solving skills

• Technical affinity (experience with iOS, macOS, or similar is a plus)

• Previous customer support experience is an advantage

BENEFITS:

• Competitive salary + additional annual bonuses

• Full relocation support (flight, accommodation, and housing assistance)

• Private health care and employee discounts

• Paid training by certified instructors

• Career growth and development opportunities

• Free Greek language courses

• Modern office environment with comfortable break areas