DUTIES AND RESPONSIBILITIES:

• Assist in the daily management and maintenance of the company’s CRM system

• Create, modify and deactivate user accounts and permissions

• Monitor system performance and report technical issues

• Support data accuracy, uploads and system clean-up activities

• Assist in implementing workflows, automations and system configurations

• Support the administration of Zendesk including ticket views, triggers, automations and user roles

• Monitor ticket flow and ensure proper routing

• Generate reports on ticket performance and team metrics

• Optimize support processes within Zendesk

• Provide first-level internal support for system-related issues

• Liaise with external system providers for technical escalations

• Assist in testing new features, integrations and system updates

• Maintain documentation of system configurations and processes.

REQUIREMENTS:

• Bachelor’s degree in Computer Science, Computer Engineering or related field

• 5+ years of experience in full-stack software development

• 2+ years of experience managing or leading a development team

• Strong experience with NodeJS, ExpressJS and modern JavaScript (ES6+)

• Experience with web technologies including HTML5 and CSS3

• Familiarity with AWS services

• Strong communication, leadership and mentoring skills

• Ability to work under pressure and meet deadlines

• Fluent in English

• Experience in forex or iGaming industry is an advantage.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance

• Comprehensive private medical insurance

• Performance-based end-of-year bonus

• Hybrid working arrangement

• Ongoing training and professional development opportunities

• International working environment