DUTIES AND RESPONSIBILITIES:

• Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience.

• Manage written customer requests during available service time to maintain efficient case handling.

• Support customers with appointment scheduling, rescheduling, and cancellation related to installation services.

• Provide first-level troubleshooting support for smoke detectors (no technical background required).

• Assist customers with billing inquiries, explain invoice items, and guide users through customer portal topics.

• Coordinate meter reading appointments and support general service-related requests.

• Deliver high-quality customer service without any sales or outbound activities.

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REQUIREMENTS:

• Native / fluent in German both verbal and written. Fluent in English (minimum B2 level)

• Previous experience or strong motivation for telephone-based inbound customer support

• Stable internet connection and electricity supply suitable for remote work (speed test required)

• Confident PC and digital communication skills

• Calm, patient, and service-oriented personality with clear and structured communication style

• Reliable working approach, quick comprehension skills, and willingness to handle written inquiries

• Interest in a long-term customer service role and no interest in sales-oriented projects.

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BENEFITS:

• Fully inbound customer support role with no sales responsibilities.

• Structured onboarding and clear processes to support success in the role.

• Stable full-time employment within a well-established service environment.

• Opportunity to develop customer service expertise in the energy and property management sector.

• Supportive team environment focused on quality customer experience.

• Availability to work within service hours Monday–Friday, 08:00–18:00